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Frequently Asked Questions by Our Guests
Can I receive a full refund?
For reservations of more than one month, a full refund will be issued for cancellations made at least 30 days prior to the scheduled check-in date. For reservations of one month or less, cancellations are subject to our 7-day free cancellation policy.
Are there any restrictions on check-in times?
Self check-in properties offer the convenience of flexible arrival at any time after the designated check-in time. For properties requiring a personal check-in, arrivals are available until 10:00 PM to ensure a smooth and welcoming experience.
Which amenities and services are included?
Your stay includes end-of-stay cleaning, high-speed Wi-Fi, a fully furnished and equipped apartment, fresh towels and bed linen, as well as all utilities, including electricity. For monthly stays, a professional biweekly cleaning service is also included.
What payment options are available?
We accept secure payments via Stripe (all major credit cards) and bank transfer. Receipts and/or invoices are provided for every transaction.
Do you provide services for commercial clients?
Yes. Our services are available for business clients. Please contact our team to discuss your requirements, and we will be pleased to provide a tailored solution.










