At SKYHOMES GmbH ("SKYHOMES", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, contact us, or otherwise use our services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:
Personal Information
This may include:

• Full name

• Email address

• Telephone number

• Billing and payment information

• Postal address

• Identification details where required by applicable law

• Any information you voluntarily provide through contact forms, booking requests, or customer support.

Booking Information
We may collect information related to your reservation, including:

• Property selection

• Stay dates

• Number of guests

• Special requests

• Booking history

Website Usage Information
When you visit our website, we may automatically collect technical information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of access

• Referring website

• Website interactions

Cookies and Similar Technologies
We use cookies and similar technologies to improve website functionality, enhance user experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We process your personal information for legitimate business purposes, including to:

• Provide and manage our accommodation and related services

• Process bookings and payments

• Respond to enquiries and customer support requests

• Communicate booking confirmations and important service information

• Improve our website, services, and customer experience

• Conduct analytics and website performance monitoring

• Send marketing communications where you have provided your consent

• Prevent fraud, misuse, or unauthorised activities

• Comply with legal and regulatory obligations

• Enforce our Terms of Service and other applicable policies

3. Legal Basis for Processing

Where applicable under data protection laws, we process your personal data based on one or more of the following legal grounds:

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests

• Your consent, where required

You may withdraw your consent at any time where processing is based on consent.

4. Sharing of Personal Information

• We do not sell or rent your personal information.
  We may share your information with trusted third parties where necessary, including:

  • Payment processors

  • Property management and booking platforms

  • IT service providers

  • Website hosting providers

  • Analytics providers

  • Customer communication platforms

  • Professional advisers

  • Government authorities where legally required

  All third-party service providers are expected to process personal data securely and only for authorised purposes.

5. International Data Transfers

Some of our service providers may process personal information outside your country of residence. Where applicable, we implement appropriate safeguards to ensure your personal data remains protected in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services

• Fulfil contractual obligations

• Meet legal, accounting, and regulatory requirements

• Resolve disputes

• Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Restrict or object to certain processing activities

• Withdraw consent where applicable

• Request a copy of your personal data (data portability)

• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.
While we strive to maintain high security standards, no internet transmission or electronic storage method can be guaranteed to be completely secure

9. Children's Privacy

Our Services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate legal consent, we will promptly delete such information.

10. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from SKYHOMES and have their own privacy policies. We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updates will become effective immediately upon publication on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
SKYHOMES GmbH
Email: hello@skyhomes.ch
Phone: +41 78 259 26 21